Dispatcher Job Description

Job Summary:


Our company is looking for a reliable Dispatcher to help deliver great customer service on non-emergency medical transportation.

Job Type: Full-time

Pay: $11.00-$13.00 per hour


  • Start Date: Immediately

  • 2 Weeks of Paid On the Job Training and Certification

  • Open to applicants who do not have a high school diploma/GED


  • Monday to Friday (Required)

  • Saturday & Sunday On Call  (Preferred)

Work Remotely:

  • No


  • Must have Dispatch Experience

  • Must have a valid Driver’s License

  • Must have a Descent Driving Record.

  • Must have a Good Criminal Background.

  • Must PASS initial Drug Screening. (We will schedule an appointment post interview.)


Provide leadership, employee supervision, support and vision for the non‐emergency transportation of patients/clients to and from hospitals, convalescent facilities, dialysis centers, rehabilitation centers, medical offices and their private residences in a safe, secure and professional manner. This Job Is Ideal for Someone Who Is: Dependable — more reliable than spontaneous People-oriented — enjoys interacting with people and working on group projects — Adaptable/flexible — enjoys doing work that requires frequent shifts in direction — Detail-oriented — would rather focus on the details of work than the bigger picture — High stress tolerance — thrives in a high-pressure environment – Able to work in a fast-pace environment

BASIC FUNCTION: Responsible for scheduling, assigning and communicating work order to Drivers to ensure that operations and projects are completed in a professional, timely, safe and cost effective manner.

QUALIFICATIONS: Dispatching experience with communication, organization, and time management skills preferred. Proven ability to operate company phone lines in a professional and courteous manner, and to operate office (computer, fax, copier, phone lines) and field equipment (loader) conducive to performing job responsibilities, conforming to company personnel and safety procedures and policies. Ability to operate company vehicles as needed and work well under pressure meeting client/project schedules and budget guidelines, 8-10 hrs. a day, and be flexible and available to work upon request.

Dispatcher must understand the importance of wearing PPE as required and set forth in the company’s injury prevention program.

CONDITION OF EMPLOYMENT: Employment must meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference check, skill assessment testing, and other requirements as per Department of Transportation regulations, and approval of post-offer drug/alcohol are conditions of employment.


  • Must be available to work or provide on‐call service when needed in a 24/7 environment.

  • Provide management expertise, support and supervision transporting patients and clients utilizing company vehicles in a safe and professional manner.

  • Effective communications with drivers and dispatch and provide updates and reports for upper management.

  • Maintain a professional, positive image and attitude in regards to clients, management and subordinates.

  • Supervise and enforce completion of daily vehicle pre‐trip and post trip inspections, and maintain vehicle cleanliness.

  • Must be able to understand and operate GPS devices, 2 way radios, and cell phones, and windows based computer software. (Excel, Word, Outlook).

  • Must have basic knowledge of accounting systems, computer networks, PC hardware, and the internet.

  • Perform all duties as assigned by Supervisor.


  • Experience in management in the Non‐Emergency Medical Transportation field is desired

  • Must be able to evaluate, train and motivate drivers and dispatch personnel.

  • Must be able to instruct, train and “step‐in” if necessary, to fulfill driver and dispatch duties.

  • Must possess a valid Driver’s license.

  • Pass a mandatory pre‐employment drug and alcohol screening.

  • Must pass a mandatory criminal background check.

  • Must Pass CPR and First Aid certification – provided by Company


Provide telephone and personal service to client contractors and customers conforming to safety and professional (punctuality, reliability, language, personal hygiene, clothing, etc.) standards. Promote and apply company and apply company work ethics, quality and personnel/safety policies.

  • Monitor and screen client, employee and sales calls in a professional and friendly manner. Complete messages in an accurate and detailed manner by utilizing reflective listening skills and addressing service, employee and sales concerns through the appropriate channels.

  • Schedule or assist in assigning work orders to drivers, meeting client contractor satisfaction and quality of product.

  • Provide accounting (accounts receivable and account payable), clerical, and administrative support to office personnel.

  • Maintaining written documentation to include safety and vehicles inspection records to ensure that all records are accurate and legally sound.

  • Completing paperwork (accounts receivable and payable; vehicle inspections’ work and maintenance orders, etc.) in a timely and accurate manner, and that it complies with company and legal standards.

  • Proficient technical, mechanical and clerical ability required to perform job responsibilities.

  • Completing purchase orders and ordering material and supply needs to ensure that all projects are completed in a timely, safe, and profitable manner.

  • Attend company sponsored training events, including certification, licensing and/ or education requirements targeted for continuing growth and development

Responsible for vehicles, equipment, tools and supplies as follows:

a) Be responsible for assigned company tools and equipment, and maintain appropriate inventory according to company policy and procedures. b) Inspecting and verifying that driver personnel have maintained company vehicles, equipment and tools as per required paperwork inspections and company policy. c) Coordinating with driver personnel required cleaning and maintenance of all company vehicles, equipment and tools according to company instruction, approval and policy to ensure that all vehicles, equipment and tools are in safe working condition.

Daquest Care Transport is a Drug Free Workplace Click Here to Apply

We Provide the Best Service in Industry​

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